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Cisco IT Essentials


IT Essentials curriculum provides an introduction to the computer hardware and software skills needed to help meet the growing demand for entry-level ICT professionals. The curriculum covers the fundamentals of commuter hardware and software as well as advanced concepts such as security, networking, and the responsibilities of an ICT professional.

Who should attend

Students seeking career-oriented, entry-level hardware and software skills to prepare for careers in technical support roles and information and communications technology (ICT) Students who want to gain skills and working knowledge of how computers work, how to assemble computers, and how to troubleshoot hardware and software issues Students at many education levels and types of institutions including high schools, secondary schools, universities, colleges, career and technical schools, and non-traditional learning environments such as community organizations


Classroom Learning - 1 Day(s) Regular: 4 Day(s)

At Course Completion

After completing the course, students will be able to perform the following tasks:
  • Define information technology (IT) and describe the components of a personal computer
  • Describe how to protect people, equipment, and the environment from accidents, damage, and contamination
  • Perform a step-by-step assembly of a desktop computer
  • Explain the purpose of preventive maintenance and identify the elements of the troubleshooting process
  • Install and support the Windows 7 operating system
  • Upgrade or replace components of a laptop and printer, based on customer needs
  • Describe the features, characteristics, and operating systems of mobile devices
  • Configure computers to connect to an existing network
  • Implement basic hardware and software security principles
  • Apply good communications skills and professional behavior while working with customers
  • Perform preventive maintenance and basic troubleshooting
  • Assess customer needs, analyze possible configurations, and provide solutions or recommendations for hardware, operating systems, networking, and security

Course Topics:

    Chapter 1 - Introduction to the Personal Computer
  • Goal: Describe a personal computer system
  • Chapter 2 - Lab Procedures and Tool Use
  • Goal: Demonstrate safe lab procedures and proper tool use
  • Chapter 3 – Computer Assembly
  • Goal: Assemble a desktop computer from compatible components and upgrade a computer system to meet requirements
  • Chapter 4 - Overview of Preventative Maintenance and Troubleshooting
  • Goal: Explain the basic rules of preventive maintenance and the troubleshooting process
  • Chapter 5 - Operating Systems
  • Goal: Install, upgrade, navigate, and troubleshoot various operating systems
  • Chapter 6 - Networks
  • Goal: Describe, create, and maintain a network
  • Chapter 7 - Laptops
  • Goal: Describe how laptops are constructed, basic configuration, maintenance, and troubleshooting
  • Chapter 8 - Mobile Devices
  • Goal: Describe operating systems, basic configuration, maintenance, security, and repair for mobile devices
  • Chapter 9 - Printers
  • Goal: Demonstrate range of procedures required for printers
  • Chapter 10 - Security
  • Goal: Explain importance of security, describe procedures, and perform security measures
  • Chapter 11 - The IT Professional
  • Goal: Describe the communication and related skills needed by an IT professional
  • Chapter 12 - Advanced Troubleshooting
  • Goal: Perform advanced troubleshooting procedures on computers, operating systems, laptops, printers, and networks
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